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Use cases
by specific departments
Use cases
by specific departments
Use cases
by specific departments
Communication is — the basis of interaction.
Communication is — the basis of interaction.
Digital transformation requires
a new level of communication
Digital transformation requires
a new level of communication
Digital transformation requires a new level of communication
Feedback
Feedback
Constant feedback gives you ability to
improve university value pipeline, and instantly react to target audience needs. That’s called continuous improvement of student journey based on feedback.
Constant feedback gives you ability to improve university value pipeline, and instantly react to target audience needs. That’s called continuous improvement of student journey based on feedback.
Omnichannel notification system gives you ability to interact with students on their preferred communication channels (messengers, social networks, bots). And then sum it all up in one place for uninterrupted continuum of information flow.
Omnichannel notification system gives you ability to interact with students on their preferred communication channels (messengers, social networks, bots). And then sum it all up in one place for uninterrupted continuum of information flow.
Bots and omnichannel communication
Bots and omnichannel communication
Notification system should be integrated with the information systems of the university to provide timely notifications about important students info, and to have transparency of educational business processes.
Notification system should be integrated with the information systems of the university to provide timely notifications about important students info, and to have transparency of educational business processes.
Integration and automation
Integration and automation
Two-way mass communication
Two-way mass communication
To maintain loyalty and involve in improvement process, stakeholders should have two-way mass communication with contingent.
To maintain loyalty and involve in improvement process, stakeholders should have two-way mass communication with contingent.
Take all advantages of continuous integration between your IT systems infrastructure and notification system.
Take all advantages of continuous integration between your IT systems infrastructure and notification system.
Take all advantages of continuous integration between your IT systems infrastructure and notification system.
Use cases by specific departments
Use cases by specific departments
Use cases by specific departments
01
QA & service desk dep.
QA & service desk dep.
Support ticket statuses, feedback and educational service quality assessment.
Support ticket statuses, feedback and educational service quality assessment.
02
Dean’s offices
Dean’s offices
Academic policy & legislation updates, campus announcements.
Academic policy & legislation updates, campus announcements.
03
IT dep.
IT dep.
Service notifications, system improvements, innovations & updates.
Service notifications, system improvements, innovations & updates.
04
Academic administration
Academic administration
Academic alerts, emergency notifications, events, administrative announcements.
Academic alerts, emergency notifications, events, administrative announcements.
05
Student clubs
and associations
Student clubs
and associations
Community management, health and wellness information,
extracurricular activities.
Community management, health and wellness information,
extracurricular activities.
06
Admission office
Admission office
Admission statuses & deadlines, commencement information for entrants.
Admission statuses & deadlines, commencement information for entrants.
07
HR dep.
HR dep.
Internship opportunities, job postings, career development workshops, networking events, reminders for required actions.
Internship opportunities, job postings, career development workshops, networking events, reminders for required actions.
08
Accountant office
Accountant office
Payment information, financial aid notifications, debts info.
Payment information, financial aid notifications, debts info.
09
PR & marketing
PR & marketing
Strategic communications, event reminders, guest lectures, workshops, or cultural events.
Strategic communications, event reminders, guest lectures, workshops, or cultural events.
10
Stakeholders
Stakeholders
Educational process changes, administrative announcements, required actions reminders.
Educational process changes, administrative announcements, required actions reminders.
Solution to the problems
Solution to the problems
Solution to the problems
No centralized system of notification and communication with students.
No centralized system of notification and communication with students.
No notification system
No notification system
01
Students miss corriculum tests, exams and classes due to their forgetfulness.
Students miss corriculum tests, exams and classes due to their forgetfulness.
02
No reminders
No reminders
High workload on the dean’s office and quality assurance department.
High workload on the dean’s office and quality assurance department.
03
Workload on dean’s office
Workload on dean’s office
If there is no information about changes - students miss their classes, come to the wrong place or at the wrong time.
If there is no information about changes - students miss their classes, come to the wrong place or at the wrong time.
Changes in schedule
Changes in schedule
04
Time to delivery information from the administration
to students is about ~ 1-3 days.
Time to delivery information from the administration to students is about ~ 1-3 days.
05
Timing for informing
Timing for informing
06
Events
Events
Sometimes it could be difficult to gather students to events organised by university or partners.
Sometimes it could be difficult to gather students to events organised by university or partners.
07
“Manual mode” operations
“Manual mode” operations
Urgent informing is difficult and is carried out in “manual mode”.
Urgent informing is difficult and is carried out in “manual mode”.
Students feedback can be greatly improved by polls and votes done right and with ease.
Students feedback can be greatly improved by polls and votes done right and with ease.
08
Feedback
Feedback
09
Students miss the news, because they don’t visit the university’s website daily.
Students miss the news, because they don’t visit the university’s website daily.
University news
University news
Increase effectiveness of inner marketing campaigns by leveraging reachability of info narratives to your audiences.
Increase effectiveness of inner marketing campaigns by leveraging reachability of info narratives to your audiences.
Marketing campaigns
Marketing campaigns
10
And for extremely important tasks...
And for extremely important tasks...
And for extremely important tasks...
Quickly inform about what is the most important
Quickly inform about what is the most important
01
Coordinate alert
in case of emergency
Coordinate alert
in case of emergency
02
Personally inform about changes in educational process
Personally inform about changes in educational process
03
For each and every one.
For each and every one.
Increase loyalty
of how educational
process is organized
Increase loyalty
of how educational
process is organized
04
Accelerate the implementation of legislation
Accelerate the implementation of legislation
By more effective information of audiences.
By more effective information of audiences.
05
Volunteer and donor assistance
Volunteer and donor assistance
06
Like fire alarm, but notifications in messengers.
Like fire alarm, but notifications in messengers.
Like fire alarm, but notifications in messengers.
All notifications from different systems in one place.
All notifications from different systems in one place.
Notification hub.
Notification hub.
Impossible to skip an important updates of information in SIS, LMS and other systems.
Impossible to skip an important updates of information in SIS, LMS and other systems.
Easily find answers to FAQs (wiki).
Easily find answers to FAQs (wiki).
Solve lots of problems without coming to the deanery.
Solve lots of problems without coming to the deanery.
Ability to take part in the improvement process at the university.
Ability to take part in the improvement process at the university.
For students
For students
Reduce the amount of routine work.
Reduce the amount of routine work.
Notifications about marks and academic debts.
Notifications about marks and academic debts.
Alerts about schedule changes.
Alerts about schedule changes.
Teaching staff
Teaching staff
Evaluate the quality of educational process (by polls).
Evaluate the quality of educational process (by polls).
Increase attendance of exams, tests and classes (by reminders).
Increase attendance of exams, tests and classes (by reminders).
Decrease the workload on staff (by notifications and wiki).
Decrease the workload on staff (by notifications and wiki).
Collect the feedback from students (votings).
Collect the feedback from students (votings).
Up the effectiveness of marketing campaigns and awareness of HEI’s news.
Up the effectiveness of marketing campaigns and awareness of HEI’s news.
HEI’s stakeholders
HEI’s stakeholders
Decrease the workload on staff.
Decrease the workload on staff.
Shorten the queues at the deanery office.
Shorten the queues at the deanery office.
Instant communication with students.
Instant communication with students.
No need to search & update student’s phone numbers.
No need to search & update student’s phone numbers.
Administration
Administration
What’s after deployment?
Core values.
What’s after deployment?
Core values.
What’s after deployment?
Core values.
It is entire new way to communicate with students.
Exactly what we need!
It is entire new way to communicate with students. Exactly what we need!
It is entire new way to communicate with students.
Exactly what we need!
Feedback from the Director of Strategic Communications at one of the leading universities.
Feedback from the Director of Strategic Communications at one of the leading universities.
Raise students awareness.
Raise students awareness.
Single point to reach notifications from different systems.
Single point to reach notifications from different systems.
Increase loyalty
and student engagement.
Increase loyalty
and student engagement.
Reduce the number of student complaints regarding the educational process.
Reduce the number of student complaints regarding the educational process.
Reduce the load on administration.
Reduce the load on administration.
Gives ability to quickly organize polls & surveys with greater involvement.
Gives ability to quickly organize polls & surveys with greater involvement.
What are the key benefits ?
What are the key benefits ?
What are the key benefits ?
See next
See next
See next
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Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
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