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Use cases
by specific departments
Use cases
by specific departments
Use cases
by specific departments
Communication is — the foundation of interaction.
Communication is — the foundation of interaction.
Digital transformation requires
a new level of communication
Digital transformation requires
a new level of communication
Digital transformation requires a new level of communication
Feedback
Feedback
Constant feedback gives you the ability to improve your university's value pipeline and instantly respond to your target audience's needs. That's called continuous improvement of the student journey based on feedback.
Constant feedback gives you the ability to improve your university's value pipeline and instantly respond to your target audience's needs. That's called continuous improvement of the student journey based on feedback.
Omnichannel notifications reach students on their favorite channels — messengers, social networks, bots — and unify every interaction in one place for truly seamless continuity.
Omnichannel notifications reach students on their favorite channels — messengers, social networks, bots — and unify every interaction in one place for truly seamless continuity.
Bots and omnichannel communication
Bots and omnichannel communication
Notification system should integrate with the university's information systems to deliver timely notifications about important student information and ensure greater visibility in educational business processes.
Notification system should integrate with the university's information systems to deliver timely notifications about important student information and ensure greater visibility in educational business processes.
Integration and automation
Integration and automation
Two-way mass communication
Two-way mass communication
To build trust and involve students in the improvement process, foster two-way mass communication with the university community.
To build trust and involve students in the improvement process, foster two-way mass communication with the university community.
Take all advantages of continuous integration between your IT systems infrastructure and notification system.
Take all advantages of continuous integration between your IT systems infrastructure and notification system.
Take all advantages of continuous integration between your IT systems infrastructure and notification system.
Use cases by specific departments
Use cases by specific departments
Use cases by specific departments
01
QA & service desk dep.
QA & service desk dep.
Support ticket statuses, feedback, and educational service quality assessment.
Support ticket statuses, feedback, and educational service quality assessment.
02
Dean’s offices
Dean’s offices
Academic policy & legislation updates, campus announcements.
Academic policy & legislation updates, campus announcements.
03
IT dep.
IT dep.
Service notifications, system improvements, innovations & updates.
Service notifications, system improvements, innovations & updates.
04
Academic administration
Academic administration
Academic alerts, emergency notifications, events, administrative announcements.
Academic alerts, emergency notifications, events, administrative announcements.
05
Student clubs
and associations
Student clubs
and associations
Community management, health and wellness information,
extracurricular activities.
Community management, health and wellness information,
extracurricular activities.
06
Admission office
Admission office
Admission statuses & deadlines, information for incoming students.
Admission statuses & deadlines, information for incoming students.
07
HR dep.
HR dep.
Internship opportunities, job postings, career development workshops, networking events, action reminders.
Internship opportunities, job postings, career development workshops, networking events, action reminders.
08
Accountant office
Accountant office
Payment information, financial aid notifications, debt alerts.
Payment information, financial aid notifications, debt alerts.
09
PR & marketing
PR & marketing
Strategic communications, event reminders, guest lectures, workshops, or cultural events.
Strategic communications, event reminders, guest lectures, workshops, or cultural events.
10
Stakeholders
Stakeholders
Educational process changes, administrative announcements, actions reminders.
Educational process changes, administrative announcements, actions reminders.
Solution to the problems
Solution to the problems
Solution to the problems
There is no centralized system for communicating with students.
No centralized system of notification and communication with students.
No notification system
No notification system
01
Students often miss tests, exams, and classes because they forget important information.
Students often miss tests, exams, and classes because they forget important information.
02
No reminders
No reminders
High workload on the dean’s office and quality assurance department.
High workload on the dean’s office and quality assurance department.
03
Workload on dean’s office
Workload on dean’s office
If there is no information about changes - students miss their classes, come to the wrong place or at the wrong time.
If there is no information about changes - students miss their classes, come to the wrong place or at the wrong time.
Changes in schedule
Changes in schedule
04
Time to delivery information from the administration
to students is about ~ 1-3 days.
Time to delivery information from the administration to students is about ~ 1-3 days.
05
Timing for informing
Timing for informing
06
Events
Events
Sometimes it could be difficult to gather students to events organised by university or partners.
Sometimes it could be difficult to gather students to events organised by university or partners.
07
Manual mode operations
Manual mode operations
Urgent informing is difficult and is carried out in “manual mode”.
Urgent informing is difficult and is carried out in “manual mode”.
Student feedback can be greatly improved with polls and votes done right and with ease.
Student feedback can be greatly improved with polls and votes done right and with ease.
08
Feedback
Feedback
09
Students miss important announcements because they don’t check the university website daily.
Students miss important announcements because they don’t check the university website daily.
University news
University news
Elevate internal marketing impact with better reach for your messages.
Elevate internal marketing impact with better reach for your messages.
Marketing campaigns
Marketing campaigns
10
And for extremely important tasks...
And for extremely important tasks...
And for extremely important tasks...
Quickly inform about what is the most important
Quickly inform about what is the most important
01
Coordinate alert
in case of emergency
Coordinate alert
in case of emergency
02
Personally inform about changes in educational process
Personally inform about changes in educational process
03
For each and every one.
For each and every one.
Increase loyalty
of how educational
process is organized
Increase loyalty
of how educational
process is organized
04
Accelerate the implementation of legislation
Accelerate the implementation of legislation
By more effective information of audiences.
By more effective information of audiences.
05
Volunteer and donor assistance
Volunteer and donor assistance
06
Instant alerts — like a fire alarm, but delivered via messaging apps.
Instant alerts — like a fire alarm, but delivered via messaging apps.
Instant alerts — like a fire alarm, but delivered via messaging apps.
All notifications from different systems in one place.
All notifications from different systems in one place.
Notification hub.
Notification hub.
Never miss important updates — even if they come from multiple systems (SIS, LMS, etc.).
Never miss important updates — even if they come from multiple systems (SIS, LMS, etc.).
Easily find answers in the Wiki (FAQ).
Easily find answers in the Wiki (FAQ).
Resolve many issues without visiting administrative offices.
Resolve many issues without visiting administrative offices.
Opportunity for students to participate in the university’s improvement process.
Opportunity for students to participate in the university’s improvement process.
For students
For students
Reduce routine administrative work.
Reduce routine administrative work.
Receive alerts about grades and academic requirements.
Receive alerts about grades and academic requirements.
Get schedule change notifications.
Get schedule change notifications.
Teaching staff
Teaching staff
Measure teaching quality with polls.
Measure teaching quality with polls.
Boost attendance with automated reminders.
Boost attendance with automated reminders.
Reduce staff workload with automated communication and an FAQ/wiki.
Reduce staff workload with automated communication and an FAQ/wiki.
Collect the feedback from students (votings).
Collect the feedback from students (votings).
Increase marketing campaign effectiveness and awareness of university news.
Increase marketing campaign effectiveness and awareness of university news.
HEI’s stakeholders
HEI’s stakeholders
Decrease the workload on staff.
Decrease the workload on staff.
Shorten the queues at the deanery office.
Shorten the queues at the deanery office.
Instant communication with students.
Instant communication with students.
No need to manually collect and update contact info.
No need to manually collect and update contact info.
Administration
Administration
What’s after deployment?
Core values.
What’s after deployment?
Core values.
What’s after deployment?
Core values.
This is a completely new way to communicate with students — exactly what we needed!
It is entire new way to communicate with students. Exactly what we need!
Feedback from the Director of Strategic Communications at one of the leading universities.
Feedback from the Director of Strategic Communications at one of the leading universities.
Raise students awareness.
Raise students awareness.
Single point to reach notifications from different systems.
Single point to reach notifications from different systems.
Increase loyalty
and student engagement.
Increase loyalty and student engagement.
Reduce the load on administration.
Reduce the load on administration.
Gives ability to quickly organize polls & surveys with greater involvement.
Gives ability to quickly organize polls & surveys with greater involvement.
Reduce the number of student complaints regarding the educational process.
Reduce the number of student complaints regarding the educational process.
What are the key benefits?
What are the key benefits?
What are the key benefits?
See next
See next
See next
Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
Want to ask a question or book a demo?
Submit the request below or text to info@thankdigit.com
We will make a demo for you in Zoom.
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